--- title: Surviving a Website Discrimination Allegation description: Websites are a standard tool for nearly every business. Non-compliant websites are lawsuit magnets. Plaintiff firms know it, and they’re cashing in. image: https://koppingerins.com/hubfs/access-key.jpg --- [![Koppinger & Associates logo](https://koppingerins.com/hs-fs/hubfs/01609-KA-Logo-CC-1.png?width=1800&height=384&name=01609-KA-Logo-CC-1.png "Koppinger & Associates logo")](https://koppingerins.com) [![Koppinger & Associates logo](https://koppingerins.com/hs-fs/hubfs/01609-KA-Logo-CC-1.png?width=1800&height=384&name=01609-KA-Logo-CC-1.png "Koppinger & Associates logo")](https://koppingerins.com) - [Home](https://koppingerins.com) - Solutions - [Business insurance & P&C](https://koppingerins.com/business-insurance-pc-solutions) - [Employee benefits & HR](https://koppingerins.com/employee-benefits-and-hr-solutions) - [Knowledge Center](https://koppingerins.com/blog) - [About](https://koppingerins.com/about) - [Contact](https://koppingerins.com/contact) - [HR Library](https://auth.zywave.com) # Surviving a Website Discrimination Allegation September 03 2025 Categories: [Business Insurance](https://koppingerins.com/blog/tag/business-insurance), [P&C Solutions](https://koppingerins.com/blog/tag/pc-solutions) ![Surviving a Website Discrimination Allegation](https://koppingerins.com/hubfs/access-key.jpg) Websites are a standard tool for nearly every business. Non-compliant websites are lawsuit magnets. Plaintiff firms know it, and they’re cashing in. Settlements can soar from thousands to millions, while businesses get stuck with legal fees, bad press, and a damaged reputation. Stay ahead of lawsuits by documenting compliance and being prepared to act fast with legal and technical responses. Back it up with Employment Practices Liability Insurance (EPLI) that protects against third party digital discrimination claims.  Recommended Steps to Take if You Receive a Discrimination Allegation  - **Don't ignore the claim:** - Website accessibility complaints are common - Review all communication promptly, as responses are typically time-sensitive - **Seek expert help:**  - Retain legal counsel with expertise in ADA website defenses before responding or settling - Many lawsuits come from firms seeking quick settlements, but strong legal representation can challenge claims successfully - EPLI policies often provide access to dedicated legal helplines - **Conduct a website audit: ** - Have your IT team or outside experts assess your site's accessibility gaps and document remediation efforts  - Simple fixes like improving color contrast or adding alt text for images demonstrate good faith and aid negotiations  - **Document everything:**  - Keep detailed records of accessibility improvements, communications with your IT team, and prior compliance actions - **Notify your insurer:**  - Report claims to your insurance carrier immediately - Delays may jeopardize coverage Insurance Considerations  - **Standard cyber liability and general liability policies** usually exclude ADA compliance lawsuits because these fall under the operational risks, not cyber or privacy liabilities - Since website discrimination claims are typically **third-party** claims (often from customers), coverage may be available under Employment Practices Liability Insurance (EPLI), but only if it **includes third-party coverage.** - Even then, EPLI generally covers **legal defense and settlements**, not website remediation, fines, or ongoing compliance.  Protecting Your Business   A website accessibility discrimination claim can threaten revenue, raise executive liability, and harm a company's reputation. No business wants to face these claims, but they’ve become a common risk in today’s online world.   Don't wait for a lawsuit. Make your website ADA and [WCAG](https://www.w3.org/WAI/standards-guidelines/wcag/) compliant to ensure accessibility for all users.   Is your website compliant? Does your EPL insurance provide third-party coverage? Koppinger & Associates can help you align your policies and risk management with today’s legal environment.   **Is Your Business a Target? Protect Your Reputation and Bottom Line Let's Talk, We Have Resources to Help**    - - - - [mailto:?subject=Surviving%20a%20Website%20Discrimination%20Allegation&body=Surviving%20a%20Website%20Discrimination%20Allegation%20https://koppingerins.com/blog/surviving-a-website-discrimination-allegation](mailto:?subject=Surviving%20a%20Website%20Discrimination%20Allegation&body=Surviving%20a%20Website%20Discrimination%20Allegation%20https://koppingerins.com/blog/surviving-a-website-discrimination-allegation) [Previous post](https://koppingerins.com/blog/biometric-authentication-navigating-ethics-legal-risks) [All posts](https://koppingerins.com/blog) [Next post](https://koppingerins.com/blog/the-real-reasons-behind-exploding-employer-healthcare-costs) ## Related Articles #### [Website Accessibility - Is Your Business a Target?](https://koppingerins.com/blog/website-accessibility-is-your-business-a-target) #### [No Cost Cyber Security Webinar 8-22-23](https://koppingerins.com/blog/no-cost-cyber-security-webinar-8-22-23) #### [IMPORTANT - Small Business COVID-19 Emergency Loans Free Webinar and US Chamber Overview - Koppinger & Associates](https://koppingerins.com/blog/important-small-business-covid-19-emergency-loans-free-webinar-and-us-chamber-overview/) [![01609-KA-Logo-WH](https://koppingerins.com/hs-fs/hubfs/01609-KA-Logo-WH.png?width=300&height=64&name=01609-KA-Logo-WH.png "01609-KA-Logo-WH")](https://20500700.hs-sites.com/) 3060 Commerce Dr. Suite 4 Fort Gratiot, MI 48059 At Koppinger & Associates, we are a team of dedicated insurance advisors who put the needs of our clients first. 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