About us


Discover the difference
We're passionate business insurance advisors who put the welfare of our clients first and make their businesses better. We help you achieve this by understanding your challenges and developing real solutions that make a difference to your bottom line, help you attract talented employees, and protect your property, your brand, and your reputation.

Choose personalized solutions and real results
We put our clients first, listening to your stories and delving deep to find the causes of the issues you face. Through Koppinger & Associates’s personalized approach—which includes meetings, tours of your business, and reviews of your processes—we help you make the best decisions and guide you to a solution that works. Our clients value us for the care, guidance, and real results we bring to them.
We value you
R-E-S-P-E-C-T
Everyone deserves it; we deliver it. We embrace differences as strengths.
Client experience is everything
We make sure our clients have an experience worthy of bragging about.
Lead with excellence
We dig deep into the issues our clients experience and work together to find the best solutions.
People are paramount
The people we work with become like family, and we honor them in our words and actions.
The Koppinger & Associates team
President
Eileen Koppinger, CIC
Eileen Koppinger, CIC
I am passionate about my clients’ success. Blending industry-leading insights with the agility of a boutique agency, we deliver strategies that help clients compete, attract top talent, and generate results.
After 18 years with market leaders Hilb Rogal & Hobbs and Willis, in 2011 I founded Koppinger & Associates to redefine what it means to be a true advisor and insurance partner.
We do more than sell insurance. We partner with clients to develop risk strategies that drive growth and protect assets, positioning them as industry leaders. Our collaborative approach starts with listening to each business’s unique challenges and goals. By combining our expertise with clients’ insights, we create innovative, effective strategies.
When you choose us, you gain more than an advisor. You are partnering with a results-driven team committed to accelerating your success. Together, we’ll create something exceptional.
Education:
Central Michigan University BSBA in Marketing and Management.
Earned the Certified Insurance Counselor (CIC) designation in 1998 and, in 2025, was recognized for maintaining that designation for 25 years.
My life is always busy, a bit chaotic, and full of laughter; I wouldn’t have it any other way. I’m the go-to organizer for family gatherings, which always have a large crowd and plenty of food. My husband and I have been married for over 32 years, and our 2 adult daughters keep life full of surprises and joy. You’ll often find me on the water boating, soaking up the Michigan or Florida sun, or staying active by working out and lifting weights at the gym.
CIC accreditation is earned from the Risk & Insurance Education Alliance, recognized across the nation as one of the best advanced educational programs for insurance and risk management professionals.
Employee Benefits Client Manager
Annette Burch, CISR
Email: annette@koppingerins.com
P: 810-724-6719
F: 810-627-2955
Connect on LinkedIn
Annette Burch, CISR
With over a decade as an Employee Benefit Client Manager at Willis/HRH and vast knowledge gained as a Benefits Coordinator in the public school sector, I guide clients through HR, benefits, and regulatory complexities with clarity. My expertise helps clients navigate plan eligibility, compliance, benefit administration, and employee education, ensuring every interaction delivers value.
Education: I hold a BBA with a focus in HR Management and the Certified Insurance Service Representative (CISR) designation. Outside of the office, I love spending time with my husband and two teenage boys while enjoying the outdoors, especially camping, boating, and skiing. Recently, I have developed a passion for reading.
The Society of CISR is a key member of the National Alliance for Insurance Education and Research. The National Alliance is recognized across the nation as one of the best advanced educational programs for insurance and risk management professionals.
Commercial Lines Client Manager
Arlene Jones
Email: arlene@koppingerins.com
P: 810-662-0913
F: 810-627-2955
Connect on LinkedIn
Arlene Jones
With over 20 years of experience, I deliver personalized, solution-focused service that helps clients protect assets, manage risk, and reach business goals. I build strong client relationships through a positive attitude and detail-oriented support, always working together to find the best solutions.
I hold a Business Administration degree from St. Clair County Community College. I’m pursuing my Certified Insurance Service Representative (CISR) designation, and will continue on with the Certified Insurance Counselor (CIC) accreditation.
Outside of work, I enjoy crafting, baking, houseplants, and quality time with my husband, daughters, and our rescued coonhound. I am also passionate and committed to giving back through active involvement in my local church community.
Commercial Lines Client Manager
Ashley Cooper
Email: ashley@koppingerins.com
P: 810-724-6085
F: 810-627-2955
Connect on LinkedIn
Ashley Cooper
For the past 15 years, I’ve centered my insurance career on exceptional client assistance. I take pride in guiding clients through the complexities of insurance. My passion lies in turning confusion into clarity. Whether tackling urgent issues or planning for the future, my goal is always the same: to help clients run their businesses with confidence and peace of mind, no matter what challenges arise.
I hold a bachelor’s degree from Oakland University and am pursuing the Construction Risk and Insurance Specialist (CRIS) designation through the International Risk Management Institute (IRMI). I look forward to earning both the Certified Insurance Service Representative (CISR) and Certified Insurance Counselor (CIC) credentials in the near future. As a proud boy mom, I love adventures with my sons, reading, and crocheting.
Commercial Lines Client Manager
Ilene Marshall, CIC, CISR
Email: service@koppingerins.com
P: 810-721-7223
F: 810-627-2955
Connect on LinkedIn
Ilene Marshall, CIC, CISR
My expertise as a Certified Insurance Counselor (CIC) and Certified Insurance Service Representative (CISR), helps me deliver tailored insurance solutions across diverse sectors, including manufacturing, contracting, marine operations, and distribution. I partner with clients to simplify insurance, protect assets, and meet unique challenges, from contract review and risk transfer, to longshore and harbor workers’ compensation, and cyber threats.
Having worked at HRH/Willis alongside colleagues Eileen (18 years), Annette (10 years), and Sue (7 years), I value long-term relationships and clear communication.
Outside work, I enjoy traveling with family and friends, and relaxing at home with my furbabies.

CIC and CISR accreditation is earned from the Risk & Insurance Education Alliance, recognized across the nation as one of the best advanced educational programs for insurance and risk management professionals.
Marketing and Brand Manager
Sue Huston
Email: sue@koppingerins.com
P: 810-662-0901
F: 810-627-2955
Connect on LinkedIn
Sue Huston
After two decades in manufacturing and robotics, overseeing HR, payroll, AP/AR, and daily operations, I returned to insurance with a unique understanding of business management. This hands-on experience helps me craft educational programs, and strategic campaigns tailored to clients’ real-world challenges.
I’m dedicated to delivering practical resources and solutions that empower business owners to navigate the complexities of running their companies. I truly enjoy researching and publishing our K&A Updates, timely news and educational content designed to keep business leaders informed. I hold a degree in Human Resource Administration and enjoy time with my family, gardening, and exploring family genealogy.