About us

Koppinger and Associates team walking by the beach
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Discover the difference

We're passionate business insurance advisors who put the welfare of our clients first and make their businesses better. We help you achieve this by understanding your challenges and developing real solutions that make a difference to your bottom line, help you attract talented employees, and protect your property, your brand, and your reputation.

Sue Houston meeting with team member

Choose personalized solutions and real results

We put our clients first, listening to your stories and delving deep to find the causes of the issues you face. Through Koppinger & Associates’s personalized approach—which includes meetings, tours of your business, and reviews of your processes—we help you make the best decisions and guide you to a solution that works. Our clients value us for the care, guidance, and real results we bring to them.

We value you


Everyone deserves it; we deliver it. We embrace differences as strengths.

Client experience is everything

We make sure our clients have an experience worthy of bragging about. 

Lead with excellence

We dig deep into the issues our clients experience and work together to find the best solutions.

People are paramount

The people we work with become like family, and we honor them in our words and actions.

The Koppinger & Associates team


Eileen Koppinger, CIC

Eileen Koppinger, CIC

After 18 years working for two of the largest publicly traded commercial insurance brokers in the nation – HRH/Willis – I established Koppinger & Associates in 2011. I felt that clients wanted more personalized solutions and real results.

Personally, I believe there is nothing better than meeting a business owner face-to-face. The stories my clients share allow me a glimpse into their business that cannot be found any other way. My team and I make a point to learn the ins-and-outs of our clients’ daily challenges through conversations, tours of their operations, and deep review of their day-to-day operations and processes.

These meetings give me a window into my clients’ world and an opportunity to really understand what makes their company tick.

I consider myself an advisor. I consult with clients daily to help them find solutions to their challenges. My natural inclination is to help people. I do this through strategy, communication, and education. Whatever the challenge is, we will find a way to overcome it!

I received my Certified Insurance Counselors Designation in 1998. In 2018 I was recognized for having that designation for 20 years. I am also a graduate of Central Michigan University.

cic-logo-300x263CIC accreditation is earned from The National Alliance for Insurance Education and Research. The National Alliance is recognized across the nation as one of the best advanced educational programs for insurance and risk management professionals.

Commercial Lines Client Manager

Ilene Marshall, CIC, CISR

Ilene Marshall, CIC, CISR

I worked alongside Eileen Koppinger for 18 years at HRH/Willis. I am passionate about offering my clients real results – not just a list of services. That’s why I joined Koppinger & Associates.

I am dedicated to you, my client. I enjoy assisting with special projects, such as written contracts, subcontractor agreements, business expansions, surety lines and performance bonding, pollution and environmental risks, and maritime workers compensation.

My ultimate goal is to simplify the complex, and sometimes frustrating, world of insurance for all of our clients, no matter what industry you are in. You can count on my dedication, knowledge, and extensive experience in business insurance, including P&C, Group Benefits and HR.

I achieved 20 years as a Certified Insurance Counselor (CIC) in 2020.



CIC accreditation is earned from The National Alliance for Insurance Education and Research. The National Alliance is recognized across the nation as one of the best advanced educational programs for insurance and risk management professionals.

Employee Benefits Client Manager

Annette Burch

Annette Burch

At Koppinger & Associates, I feel I can truly be there for my clients on an individual basis.

I help clients solve human resource issues and answer questions about benefit plan compliance, the Affordable Care Act/Health Care Reform (ACA/HCR), and claims problems. For each client, I approach the issue in a personal way, building a solution around their needs and goals. I am enthusiastic about educating my clients so that they feel empowered to choose wise solutions.

My experience in Human Resources with the Public School Sector paired with 10 years as an Employee Benefits Client Manager with HRH/Willis allows me to be your “go to” resource for all things HR and Benefits.

I have a bachelor of business administration degree from Walsh College with a focus in human resources management.

Marketing and Brand Manager

Sue Huston

Sue Huston

I am excited to be back in the insurance industry after a 20 year career in the industrial automation field.

I collaborate with Eileen to implement various client programs, marketing platforms and campaigns. My goal is to provide clients with solutions to the everyday challenges of running a business, whether it be property and casualty or employee benefits related.

I enjoy researching and composing our K&A Latest Updates and website blog. These communications provide guidance and helpful resources to clients assisting them to navigate the world of risk exposure, regulation, or employee benefits.

My experience in business management and HR are an asset when providing backup support for Ilene and Annette.

I am a graduate of Concordia University, majoring in Human Resource Administration.

Commercial Lines Client Manager

Arlene Jones

Arlene Jones

With over two decades of experience, I am excited to join Koppinger & Associates and expand my knowledge of property & casualty insurance and employee benefits.

I am dedicated to developing and nurturing client relationships utilizing my expertise, communication skills, and attention to detail. You can count on me to take the time to understand your issues and work together with you to find the best solution to help achieve your goals.

I am a graduate of St. Clair County Community College, majoring in Business Administration. I look forward to continuing my education to achieve my Certified Insurance Service Representative (CISR) and Certified Insurance Counselor (CIC) accreditation.